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The
Company has
ISO
9001 certification.
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" IS0
9001 is the internationally recognised standard for an organisation's
internal Quality Management. The term 'quality' refers to all those
features of a product or service which are required by the customer.
An organisation's 'Quality Management' refers to an organisation's actions
to ensure that its products or services satisfy its customers' quality
requirements and complies with any regulations applicable to those
products or services. "
For
further details
click
here. |
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Customers
are provided with an assurance through the provision for "Enhanced
Customer Focus" leading to "Improved Customer Satisfaction and
Loyalty" within the certification.
There are several other points within the certification related to Company
efficiency. |
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For
contracts with regular architectural contributions on behalf of their
client a job is seen through to practical and then final completion when
the architect deems the work complete to their personal
satisfaction.
The completed work is then formally handed over to the client. |
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For
smaller private contracts a satisfaction form
is completed by the client on practical completion of the work to
indicate - in their opinion - how well the work was progressed and how
satisfied they are with the completed project.
We trust that the client will be completely satisfied with the work,
however, if there are any areas where there is less than complete
satisfaction these will be dealt with by management in order to improve
our future service to customers. |
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It is
always encouraging to receive letters of satisfaction and commendation
from our clients.
We as a Company do not make a habit of advertising our services, but
rely on the commendation and recommendation of our existing clients. Below are extracts of letters from some of our recent clients. |
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_____________________________
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"May
I say how pleased I am with the finished product! Is was frustrating at
times, as officially I had to be 'hauled off' rather than 'hands on' and
there was a certain lack of communication at times; but I do hope to work
with your firm again."
RM - West Bridgford
(Fire damage repairs) |
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"Would you
please convey to all concerned how delighted mum and I are at the standard
of their work and the extension is absolutely superb."
DAB - Rise Park
(New build extension) |
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"Thanks
to our builders - P Waller Ltd especially the site manager - Mikael
(Sven) who managed to keep the noise and the dust down to a bearable
minimum on Bridge Days."
United Reform Church - Hyson Green
(Refurbishment) |
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"Thank
you for working so hard on our pavilion!"
P & N ' New Meadows and Tenants Residents Association
- (New
build) |
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